Refund Policy

This Refund Policy applies to all B2B customers, enterprises, and business entities purchasing products or services from DISLAB PRECISION (referred to as “Company”, “we”, “us”, or “our”). We are committed to delivering high‑quality industrial components, custom CNC machined parts, composite solutions, pneumatic fittings, seals, bearings, and related industrial products and services that meet your agreed specifications and contractual requirements. This policy sets out the terms and conditions under which refunds, credits, or replacements may be approved.

As a B2B industrial supplier, we do NOT offer refunds for change of mind, personal preference, or buyer’s remorse. Refund eligibility is strictly limited to the scenarios outlined below.

1. Eligibility for Refund

A refund, credit, or replacement may be considered only if one of the following conditions is satisfied:

• Defective or non‑conforming goods: Delivered products have material defects or do not match the technical drawings, specifications, tolerances, or requirements confirmed in your order, quotation, or contract.
• Service non‑delivery: Paid services (including technical consulting, custom development, sample making, sourcing, or engineering support) are not provided within the committed timeframe and no mutually acceptable alternative is arranged.
• Verified billing error: Clear overcharge, invoicing mistake, or payment error caused by DISLAB PRECISION.
• Mutual written agreement: A refund is explicitly agreed and documented in a signed contract, master service agreement (MSA), or statement of work (SOW).

All refund requests must be submitted within 30 calendar days from the date of delivery, invoice date, or service commencement (whichever applies), unless a longer period is stated in your signed contract.

2. Non‑Refundable Situations

The following circumstances are NOT eligible for refund, credit, or exchange:

• Changes in your business needs, project plans, market conditions, or internal requirements after order confirmation.
• Custom‑made, personalized, or specially configured products (including CNC machined components, composite parts, OEM/ODM items) unless they fail to meet confirmed written specifications.
• Digital files, technical documents, drawings, or software accessed or downloaded.
• Consulting, technical support, or service hours already provided or partially completed.
• Subscription or recurring fees for periods already used.
• Clearance, discontinued, or “as‑is” items marked as final sale.
• Damage caused by improper use, unauthorized modification, mishandling, or failure to follow provided instructions or guidelines.

3. Refund Request Process

To submit a refund request:

1. Email our B2B support team at [email protected] with subject line:
   Refund Request – [Your Order/Invoice Number]
2. Provide:
   • Order / PO / invoice number
   • Product or service details
   • Detailed reason for the request
   • Supporting evidence (photos, inspection reports, test data, or non-conformity records)
   • Preferred resolution (full refund, partial credit, or replacement)

We will acknowledge your request within 3 business days. We may require further verification, joint inspection, or product testing before final decision.
DISLAB PRECISION reserves the right to reject requests that do not comply with this policy or your contractual terms.

4. Refund Methods & Timing

Once approved, refunds will be processed at our discretion via:

• Credit note: Non‑expiring credit for future orders (preferred for ongoing B2B partnerships).
• Bank wire transfer: To the original bank account (international transfer timing varies by bank).
• Original payment method: For credit card or PayPal payments made within 90 days.

Processing timeline:
We will initiate approved refunds within 10 business days. Actual fund arrival depends on your bank or payment provider and may take an additional 5–10 business days for international transactions.

5. Return of Physical Goods

For returns involving physical industrial products:

• You must obtain a Return Merchandise Authorization (RMA) number before returning any goods. Unauthorized returns will be refused.
• Return shipping costs are borne by the customer unless the return is due to our defect or error (in which case we will provide a prepaid shipping label).
• Items must be returned in original packaging with all accessories and documents, in unused or undamaged condition. We reserve the right to deduct a restocking fee up to 15% for damaged, incomplete, or used returns.
• Risk of loss during return shipment remains with the customer until we receive and inspect the goods.

6. Subscription & Service Credits

• You may cancel with 30 days’ written notice. No refunds for the current paid billing period; service remains active until the end of the term.
• If we discontinue a core service or materially reduce scope, you may request a pro‑rated credit for unused prepaid time.
• Service credits are not redeemable for cash unless the credit exceeds $5,000 and your account is closed for more than 6 months.

7. Contractual Priority

This policy provides standard B2B guidelines. In case of any conflict between this policy and a signed written contract, MSA, or SOW, the terms of your signed agreement shall prevail.

8. Force Majeure

DISLAB PRECISION shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, war, terrorism, embargoes, supply chain disruptions, or government actions. No refunds or credits will be issued for such delays if we take reasonable steps to mitigate impact.